Commercial calls- Some tips to make appointments on call

Making an outbound appointment setting is not an easy task and requires special set of skills on the part of Outsourcing Telemarketing Companies to make it a success.

First of all, introduce yourself briefly: the protagonist of the call is the potential customer and not you with your self-celebration.

Continue by explaining immediately and clearly why you should listen to it and, even more, why you should make an appointment. Remember that people pay more attention to those who talk about things that concern them.

In the early stages the customer will be asking "why should I listen to this person? What’s interesting for me? How can it improve my work or my life in general? ". Do not be frightened, therefore, by the initial resistance which may put you in making an appointment. Claims like "no look, we're not interested" given in the first 2 seconds of the call without even making you say so, they just want to say that the person you're calling was busy doing something else and he's probably still thinking about it, so it's not completely tuned to you.

But if he is trying in every way to liquidate you how to do?

Arouse interest

Instead of starting talking at all costs about your offer and trying to respond to the "I don't care" of your interlocutor, you can stimulate him to talk about himself and his company through accurate open questions.

Once the client has started talking about himself, he will gradually feel more and more involved in the conversation and will probably have become curious to learn more about your products and make an appointment!

Stay focused

It may be that he wants to know the details of your offer already on the phone, but remember to keep the route steady towards the purpose of the call: make an Outbound Appointment Setting! Rather, use your interest as a lever suggesting "I suggest you meet us just to learn more about your company and listen to its needs, so as to explain our products in detail, answer all your questions and find together the most centered solution for you.

Following these tips will be easier with those customers that we feel close and available from the first words, but it is important to keep in mind that not everyone can like us in the same way. Some resemble Outsourcing Telemarketing Companies and therefore it will be easier to enter into a relationship; with someone else it will be more difficult and demanding to make an appointment. In this case, try to find out what's special about that person, activate your attention to find at least one good or interesting thing about your client, on which to pivot to build a sincere relationship with him, which allows you to activate the virtuous process of ethical sales!

Seeing the good and the best in every person and situation is an attitude that can be trained. We therefore propose that you immediately start exercising and whenever you meet a client you find at least one thing you like about him: it can be a result he has achieved, a particular behavior, a predisposition of spirit or simply his car or something is wearing. Find it and focus on it to build a loyal and sincere relationship.

One last suggestion: propose two options for making an Outbound Appointment Setting (two dates or two times on the same day) and, once you have agreed on the phone , send an email confirming the agreements that express gratitude and enthusiasm.

Telemarketing and Telesales Specialists

Back to Top
Enquire Now