call handling services

Amvoc offer the following call handling services:

  • Outsource Customer Services
  • Outsource Technical Help Desk
  • Lead Generation Handling
  • Out of Office
  • Overflow

Wouldn’t we all love a steady stream of enquiries?

Wouldn’t it be nice to work purely 9.00am to 6.00pm with huge backlog of new work ready to start?

The reality is, for most of us, this is not the real world.

call handling services
customer service outsourcing

Fully Outsourced Customer Service Centre

For some the whole process is too daunting – for others not their main focus – whatever your business, whatever you market or sell we can tailor make a fully outsourced inbound service for you.

We have years of experience helping people in a variety of different markets both in the UK, Europe and the United States.

We take the time to understand your business, company ethos, methods of operating and messages you wish to convey and mirror them in every aspect of our day to day operation of any outsourced function.

From legal services to luxury household goods – our experience is clear to see.

Fully Outsourced Technical Helpdesk

Why spend time and resource dealing with issues that ignore your main strengths?

It is not uncommon for companies to base their business in an area fantastic for marketing their product or services – but really difficult to deal with the day to day issues of technical queries or help?

Sometimes companies spend more time recruiting, training and managing basic customer service or technical helpdesk staff than they do leading their business?

We know only first hand what is needed and how to examine, plan and execute first class delivery of most outsourced functions.

call handling

Lead Generation Handling

Most businesses have experienced the high and lows of spending vast sums on advertising.

Sometimes the response is fantastic – well above expectations – other times very poor.

How do you plan your manpower accordingly?

What happens if you are unable to talk with all the potential new customers within 24/48 hours?

What if your website suddenly produces 120 rather than the normal 20 enquires during a day?

How long will these people potentially wait before going elsewhere?

We have launched numerous new marketing support campaigns within 24 hours of initial brief – give us a call and we can tell you how.

Call Amvoc now on 0333 005 1403 if you want help or advice
call handling uk

Out of Office

Most people understand the current clamour for the introduction of a 4 day working week. Work four longer days and subsequently have three days off?

In theory a well-motivated, talented, hard working individual will produce just as much working in this fashion?

But do they have the necessary company infrastructure and support to make this happen?

Or what about organisations that have staff working the normal 37.5 hour working week?

What used to be referred to as 9.00am to 5.30pm, Monday to Friday?

The world has changed.

People want things 24/7, often 365 days per annum!!

They rarely wait.

We want the partners we support to look and sound the very best – to create the appearance of being open 24 hours a day, 365 days a year.

Call us now on 0333 005 1403 to discuss further
overflow call handling

Overflow

In our opinion there is very little worse than calls queuing.

How frustrating?

What impression does this create?

Why do you need to take this risk?

We have a variety of packages available to prevent any unnecessary loss of business from anytime of day or night even during busy public holidays.

For an immediate chat or confidential quote please call us on 0333 005 1403
Telemarketing and Telesales Specialists
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