Inbound Call Handling Services

Amvoc offer the following Inbound Services:

  • Customer Service
  • Order Taking
  • Outsourced Call Handling
  • Upselling
  • Call Out & Escalation
  • Out of Hours
  • Overflow
  • Crisis Management
  • Customer Service Management
  • Live Chat Handling
  • Email Handling
  • Flexible Dedicated Resources
  • Pay as you go
call handling

Customer Service/Over Flow

Amvoc provide a blue-ribbon inbound call handling service.

We like to create the best customer experience possible.

Speedy customer first call response, rapid action to resolve, agreed course of follow up and then review all outcomes and improve.

We flawlessly mirror all/any excellent customer service practice and advise, help and develop any of your own procedures that we believe fall below good customer service protocol.

When your customers reach out to you, do you understand and acknowledge what they expect from your service?

How quickly are you able to react to a problem? How long does it take for you to resolve your customers problem/s?

We are experts in the provision of outsourced customer service handling - enabling you to improve your customers overall journey.

Amvoc will deliver this using a variety of methods including rapid reaction maximum 3 call answering service, specialist overflow teams, swift division of call type into area of service required, first class agent training, and intelligent processes to make sure each and every enquiry gets maximum attention within agreed timescales.

This is why so many businesses now trust us with their business and their customers.

We ensure your customers are happy knowing their voices are being heard, their needs are being addressed and their problems being solved.

Call Amvoc now on 0333 005 1403 if you want help or advice

Order Taking/Upselling

Are you faced with seasonal marketing peaks/troughs?

Do you have customers who enquire but cannot order on the same day?

Are you experiencing low enquiry conversion?

Amvoc are specialists in inbound enquiry conversion.

We help businesses take and process orders, upsell, side sell and handle complaints during periods of high demand.

We act as an invisible arm of your brand and leave each customer feeling extremely satisfied with the service they have received.

We can use specified Amvoc processes to streamline your current order taking.

Companies choose us to improve the efficiency of their departments and reduce cost of service/sale.

call handling

Growing Businesses

As one of the UK’s Leading inbound call centres, we offer inbound call handling services 24 hours a day, 365 days a year, across all our UK offices using only the very best specially trained Amvoc employees.

For growing businesses this can be such an important consideration.

Let Amvoc help you reach that next level.

We will be your virtual receptionist, email answering service, online web chat support centre, help desk and customer sales team.

Our Inbound Management team will guide you through the set-up processes:

  • Define your business needs
  • Agree call scripts
  • Examine legal/industry guidelines
  • Select specific agent profiles
  • Examine and organise all IT & phone processes
  • Review & continuous improvement
For an immediate chat or confidential quote please call us on 0333 005 1403
Telemarketing and Telesales Specialists
Back to Top