customer surveys
What methods do you have in place to ensure that your customers are satisfied and
will continue using your services or buying your products?
Many businesses say they believe in great customer service but very few have a proactive
system in place to ensure they deliver.
Delivering a great service requires an understanding of exactly what your customers
expect and, equally as importantly, what they think about your products and services.
Do you send out an email with a customer satisfaction survey attached?
How many of your customers actually fill this out?
Would you like to achieve a greater understanding of your target market in order
to maximise your sales opportunities and generate more revenue?
The easiest way to find out what your customers want is simple, ask them!
Pick up the phone and talk with them.
This is guaranteed to achieve an exceptionally high hit rate compared to the alternatives
of emailing, social media feedback or direct mail posting.
Amvoc has already made tens of thousands of calls on behalf of clients in order to
help them ascertain their customer’s levels of satisfaction.
We regularly achieve over 85% response to
our calls.
Our customer survey team can tailor and design a campaign that is guaranteed to give
you the feedback you need to increase your market share or protect your existing.
If you already have your own web-based questionnaire we can integrate this with our
in-house system in order to improve reporting efficiency.
If you have not yet developed a questionnaire, Amvoc can
design a structured survey that will provide the maximum information in the most
easily digestible format.
If you are looking for a polite and tactful team of experienced telemarketing
professionals, contact Amvoc today on 0333 005 1403
