Telemarketing Newcastle

Hartford Packaging & Design has become a valued client of Amvoc over the years after initially approaching our team with an enquiry about the cost of using our services. Hartford Packaging & Design was originally formed in 1995 by the managing director Nigel Hamble in order to service the packaging and printing requirements of the horticultural trade. Prior to contacting Amvoc for advice about telemarketing, Hartford Packaging & Design had just implemented a new computer controlled ERP system based on Microsoft dynamics NAV which enabled them to control, plan and manage production and stock much more efficiently. Hartford Packaging & Design had an existing client base that Nigel wanted us to contact in order to carry out a multi-purpose telemarketing campaign.

Would you like Amvoc to prove how much of your investment, in our telemarketing services, will be returned to you by carrying out a successful campaign in Newcastle? Would you like to discuss your potential ROI before carrying out a trial campaign?

Amvoc discussed with Nigel the various different factors he wanted to implement within a single campaign and had to design an approach that would incorporate all of our client’s desired outcomes. Nigel wanted Amvoc to make sure that his database was up-to-date and contained the correct details for the relevant decision-makers within the companies using his services. Nigel also wanted the team to establish which of his existing clients would benefit from the revolutionary technology they had introduced within the firm. Part of the project involved contacting past clients to find out why they had stopped using Hartford Packaging & Design and to see if we could get them back on board by telling them about the new ERP system.

“Thanks to the team that were selected to run my campaign, Hartford Packaging & Design now has a fully up-to-date and functional database that helps my business to run much more smoothly. The customer satisfaction survey that the team carried out alongside the database cleansing activity gave me a valuable insight into the reason some of my past clients had left. Not only did Amvoc really impress me with their customer service skills when going through my database, the team even managed to cross sell our services and products to past customers which generated a number of orders – the data cleansing and customer satisfaction project carried out by Amvoc actually paid for itself!” Nigel Hamble, Hartford Packaging & Design.

If you would like to discuss your desired outcomes for a telemarketing campaign in Newcastle with a well-established and experienced market leader in this industry, contact Amvoc now on 0333 005 1403.