Amvoc

Telemarketing Durham

Are you interested to find out just how beneficial telemarketing could be for your business in Durham? Are you in need of a professional and experienced telemarketing consultancy to help you take your business to the next level?

Amvoc has worked on behalf of hundreds of businesses throughout the UK and we have successfully managed to help countless companies boost their profits and increase their client base using our skills and expertise. One of the businesses that has benefitted from our telemarketing skills is Tropical Travel.

Background: Tropical Travel is a niche market holiday company that takes bookings online. Tropical Travel was receiving a huge volume of enquiries on their website but did not have an in-house sales team large enough to cope with the bookings. Tropical Travel had been searching for an outsource telemarketing team to take inbound and outbound calls on behalf of the business. Prior to contacting Amvoc, Tropical Travel had completed a huge email marketing campaign using their existing database and had sent out offers relating to a number of holidays offering discounts. Tropical Travel needed a team of telesales executives to follow up these emails and contact past clients with a view to encouraging them to book a holiday.

Would you like to find out how Amvoc was able to use a specialist telemarketing project to help this unique travel company in Durham?

Strategy: For the majority of our clients, Amvoc has to carefully selected data that is appropriate and relevant for our client’s needs. This, however, was not the case with Tropical Travel as they were able to provide Amvoc with a full database which was immediately loaded onto our customer relationship management system. Amvoc does take the data protection laws extremely seriously and stores all of our client’s data, in accordance with data protection laws, in our state-of-the-art database management system.

The three telesales executives responsible for following up the email promotion that had been launched by Tropical Travel had to become familiar with the offers available prior to starting the campaign. Amvoc likes to have a close working relationship with all of our clients and we will always endeavour to become familiar with a client’s business before marketing any products or services.

Outcome: The information we were provided with by Tropical Travel was accurate as the majority of their clients had been in touch with them within the last year which made the campaign much easier. Although we did encounter a number of objections, such as lack of funds, Amvoc was able to build successful pipeline of potential customers which eventually we converted into successful sales. Amvoc continues to run campaigns on a regular basis on behalf of Tropical Travel every time they introduce new offers and promotions.

If you would like to discuss the benefits of using a telemarketing project to grow your business successfully in Durham, contact the friendly team at Amvoc today on (0844) 576 1050.